FAQ

Below you'll find answers to the most common questions. For additional details about your order or the site's policies, please refer to the Terms and Shipping pages. If you still have questions or need further assistance, don't hesitate to contact me directly!

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  • To make the process as easy as possible for everyone, I offer free worldwide shipping via Austrian Post or DHL. Please be aware that shipments to non-EU countries may be subject to additional import or customs charges upon arrival. These charges vary by country and are the customer's responsibility.

  • All paperworks, prints and wood panels are sold unframed unless stated otherwise in the product description. Paperworks up to 40 × 50 cm are shipped flat in a reinforced cardboard envelope; larger sizes are shipped rolled in a double tube for protection. Prints ship in a sturdy cardboard tube. Large wood panels are carefully packed in sturdy cardboard boxes. All artwork is securely wrapped to ensure safe delivery.

  • Please note that the colors of artworks and prints may differ slightly from those displayed on your screen. I strive for the highest possible color accuracy, but actual colors may vary due to screen calibration. The way the artwork leaves the studio is how I intended it to be.

  • Yes, I am available for commission requests. Please keep in mind that some works — particularly Ensō and gestural pieces — are by nature spontaneous and cannot be predetermined. Works from the Breath Meditations and Contemplations series tend to lend themselves more naturally to commissions. If you have an idea or a specific request, please get in touch with details about your vision, and I will provide further information on costs and a timeline.

  • Custom framing is not available at this time. However, most original pieces and all giclée prints follow standard measurements, making it easy to find suitable frames.

  • If you're interested in an artwork featured on Instagram, simply contact me at office(at)thoth-adan.com or via the contact form on this site. I will provide further information about the artwork or available print options.

  • Orders are shipped once a week and processed chronologically. After shipment, you will receive a tracking number. International shipping times can range from 5 to 30 days.

  • This site accepts all major credit cards via Squarespace, as well as PayPal and ApplePay.

  • Yes, all connections to this site are SSL-encrypted, and your payment details are securely processed through Squarespace's payment gateway using industry-standard encryption.

  • If you have a valid discount code, you can enter it during checkout, immediately after leaving the cart page.

  • VAT is included in the price where applicable. Local charges, taxes, or customs duties may be imposed by your country's authorities on orders from outside the EU. These charges are not included in the purchase price and are the customer's responsibility.

  • Yes, all original artworks are accompanied by a signed certificate of authenticity, confirming the title, series, dimensions, materials, and year of creation.

  • I hope you will be happy with your purchase. If you need to return a product, you may do so within 14 days. Return shipping costs are the customer's responsibility. Please read the return policy carefully and contact me before sending back any items.

    Please note that all giclée prints are open edition, printed on demand on smooth, natural white, museum-quality paper (200 g/m²) with a matte finish. Each print is sent directly by the printing house on my behalf, from the nearest facility to your destination — UK, EU, US, CA, or AU — to reduce unnecessary CO₂ emissions. As all giclée prints are custom-made to order, they are final sale and non-returnable.

For more information regarding your order and the shop’s terms please refer to the Terms and Shipping pages.

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